Pay queries and other IBC HR issues

If you have a payroll question, contact IBC through webchat or raise an IBC enquiry.

Non-urgent HR support, including new casework

The form helps highlight the relevant information to support the EPS team when dealing with your questions. 

Complete query form

Urgent, critical or complex queries

Call EPS on 02380 383500 and speak to an adviser during business hours or receive a call back within four working hours.

Alternatively, complete the online query form and select urgent at the end of the form.

Definition of urgent, critical or complex:

  • To take immediate action to safeguard a member(s) of the school community such as situations where the health, safety, welfare of staff, pupils or wider members of the school community may be at risk.
  • To deal with a complicated or multifaceted situation where immediate action is needed and where any action or inaction may have serious consequences. This might include significant implications for the reputation of the school or relationships within the school community.

Privacy notice

View the full Education Personnel Services privacy notice.

Business hours (including school holidays)

  • Monday to Thursday 9am to 5pm
  • Friday 9am to 4.30pm