Stronger security is now in place

Employee Self Service (ESS) accounts now have enhanced security through the introduction of multifactor authentication (MFA), when you access ESS from a personal device. 

The new authentication adds an extra layer of security by requiring a one‑time passcode (OTP) in addition to your password when you log in.

When you register, you’ll choose one of the following options to receive or generate your OTP:

• Your work email
• Your personal email
• An authentication app – simply download an app (like Microsoft Authenticator) and scan the QR code on screen to generate your passcode.

If you’ve previously registered using a memorable word you’ll need to switch to one of the authentication options above by 8 June 2026. 

You can set up MFA now to avoid any disruption and make sure you have a secure login experience.

Help and support

Guidance can be found on the IBC help pages (on the IBC portal or in ESS) search for:

• Multifactor authentication
• Log in to ESS Lite
• Register for ESS Lite

If you need more support, contact the IBC using webchat.