Categories:
Maintained Schools Heads, Business Managers, Administrators

Contacting Education Personnel Services (EPS) - a reminder

To make sure your queries are dealt with in the right way, use the correct route into the EPS team. Details are available on the schools’ intranet: Education Personnel Services (EPS) - https://schools.oxfordshire.gov.uk/schools-hr/education-personnel-services-eps

In summary there is an online form for all issues, including queries about a specific person or situation. The form is designed to capture the relevant information and the questions help the EPS team get a detailed response back to you. 

If you complete the form as fully as possible the team can give you the best support. Once you’ve submitted the enquiry form, the EPS team will review it and respond. In some cases - where a more detailed conversation is needed – the adviser will send you a link so you can schedule a telephone call/Teams call at a time convenient to you - this process means the EPS adviser understands your enquiry and can prepare for the meeting in advance, to provide you with clear support and advice. 

If you need to send in documents, this can be done after you’ve received your ticket which is generated from your enquiry. 

Telephone contact 

For serious issues such as safeguarding, which are critical or complex issues and require immediate support, you can contact the EPS team on 02380 383500. You can speak directly to an adviser during business hours or you’ll receive a call back within four working hours. 

The telephone line should only be used: 

  • to take immediate action to safeguard a member of the school community for example where their health, safety or welfare may be at risk 
  • in a complicated or multifaceted situation, where immediate action is needed and that action may have serious consequences depending on the action taken (or not taken). 

This might include significant implications for: the reputation of your school, relationships within the school community or the strategy for managing the arising case. Please only call the telephone line if your enquiry meets the requirements set out above. If your call doesn’t meet these requirements, you’ll be asked to submit an enquiry form.