Fastest way to solve IBC self-service enquiries

Look at the online guidance first

Visit the Shared Services (IBC self-service) portal to find help with pay, purchasing and much more. Find the guidance page you’re looking for by using the search bar in IBC and type in whatever you need help with.

Still need support?

If you still need support after reading the online guidance, look out for the orange webchat icon to start chatting with a specialist advisor who can help you with the topic on that page. 

If there isn’t a webchat icon on the guidance page use the general chat by searching for ‘Contact shared services’.


Once your enquiry is resolved, provide feedback about how it went. You’ll get a customer satisfaction survey which helps continually improve the service.


It’s important to set up someone as an IBC substitute for planned or unplanned absences. If you’re unsure how to do this search for ‘Substitution’ in IBC self-service.