Update on new web link to Education Personnel Services (EPS)

We would like to remind you to use the correct contact method to contact us for which the full details can be found on the following Education Personnel Services Oxfordshire Schools page, where the Query form can be located. 

Exceptionally for those issues which are ‘Critical or Complex’ and require immediate in the moment support (see definition below) you can call us direct on 02380 383500, and speak to an Adviser during our business hours or receive a call back; if your enquiry meets the definition, an Adviser will call you back as a priority within 4 working hours. 

The definition of Critical or Complex is: 

• in order to take immediate action to safeguard a member(s) of the school community such as situations where the health, safety, welfare, of an individual or individuals (staff, pupils, or wider members of the school community) may be at risk. 

• in a complicated or multifaceted situation where immediate action is needed and that action may have serious consequences depending on the action taken or not taken. This might include significant implications for the reputation of the School, relationships within the school community or the strategy for managing the arising case. 

To ensure that those customers who really need ‘in the moment’ advice are able to speak with one of our Advisers at the earliest opportunity, please only call the Telephone Line if the above definition is met.