Pay and HR contacts for schools

Contact details for schools and centrally employed teachers.

Raising an enquiry with IBC self-service

Before contacting the Customer Information Centre (CIC) check the online guidance and help pages.

To ask a question use webchat or raise an enquiry with IBC self-service 

Recruitment and DBS checks

Information about advertising a job

For any queries contact Education Personnel Services

For guidance on requesting a DBS check.

Professional HR Advice and Support (Maintained schools)

Education Personnel Services (EPS)

Mon-Thur 9am-5pm
Fri 9am-4.30pm

Teachers’ pensions

For missing service queries please contact Tel: 03300 240849

For other Teachers' Pension questions please contact them on 0345 606 6166 or via their website at

Health and Safety

Helpline: 01865 797222

Jean Noonan, Health and Safety Manager - 01865 323397

Key tasks include:

  • Health and safety advice for schools
  • School specific health and safety information and communication
  • Worklife Enhancement advice
  • Undertaking school health and safety monitoring visits
  • Accident investigations and advice
  • Liaison with enforcement authorities

Occupational Health

Helpline: 01865 415500

Employee Assistance Program

Helpline: 0800 111 6387

Corporate HR Business Partner