Employee Assistance Programme (formerly Staff Care)

We provide a range of support to help staff deal with work based and/or personal problems.

About the Employee Assistance Programme

The Employee Assistance Programme, previously known as the Staff Care Service, is now delivered by a company called People Asset Management (PAM).  It is a free, confidential personal support service provided by the council that schools (including Academies) can subscribe to for employees. It offers expert advice and information along with specialist counselling and support on matters such as:

  • Family and personal crisis
  • Illness
  • Debt
  • Bereavement
  • Benefits and tax credits
  • Relationships

The employee should access the services themselves either online by clicking on PAM Assist EAP and entering the council’s unique Username “Education” and Password “Oxfordshire” or phone the 24 HOUR 365 day confidential help-line - 0800 882 4102 giving Username “Education” and Password “Oxfordshire”.

Calls will be answered by an advisor who will offer help and support in a professional, friendly and non-judgmental manner.

An initial assessment will determine the nature of the problem and decide the most appropriate support. There is a wide range of support available:

  • Over the phone advice or counselling
  • A one off appointment that helps the individual problem solve or clarify an issue
  • In certain circumstances, a referral to someone more specialist to help the individual with their issues.


Following an initial assessment the employee may be referred for:

  • up to six sessions of face to face counselling
  • up to four sessions of Cognitive Behaviour Therapy

Counselling sessions are held at the Oxford Clinic, Rewley Road, Oxford, OX1 2EH.

Where necessary you can agree with an employee that you will refer them to the service by filling in a referral form (doc format, 388KB) and emailing it to counselling@pamassist.co.uk

Debriefing for staff following traumatic events

Research shows that leaving people after traumatic incidents, or not dealing with the slow drip, drip of trauma experienced in some areas of work, can badly affect their health and wellbeing.

It can be helpful to offer people the opportunity to talk through the events with someone.

The Employee Assistance Programme can provide a post incident/debriefing service for any member of staff who has been involved in a traumatic incident, whether it is something that has happened at work or in their own life.

Debriefing is also available if a work incident has affected a number of people in your team.

Group counselling and debriefing is available for an additional charge. To get a quote for this service fill in the referral form(docx format, 584Kb) and send it to hradvicedesk@oxfordshire.gov.uk

Feedback and complaints about the Employee Assistance Programme

We aim to continually improve our service and it is of great benefit to hear your feedback. Tell us if we have done something well or not so well.

Your email will be acknowledged on receipt and it will be dealt with promptly. You will receive a response within five working days

PAM Assist Contact details

Tel: 0800 882 4102

The Contract Manager on behalf of the County Council is Grainne Darnton, HR Manager. If you have any feedback on the performance of the service please contact OHFeedback@oxfordshire.gov.uk

Traded Services

This service is part of Traded Services to Schools and may need to be purchased as part of a package. For more details please visit the Traded Services to Schools page