Support and advice

Guidance on systems used in schools including password reset details and guidance notes.

Schools have access to a number of systems. For details on password resets and guidance notes please click on the links below:


RAISEonline gives a common set of data that schools, Ofsted inspectors, School Improvement Partners & the Local Authority can access. Governors should also have access to this data through the Headteacher.

The OCC Performance & Information Team is unable to provide or reset passwords for RAISEonline.

RAISEonline can be accessed at: For the School Admin password resets click on “Forgotten your password?”. If you do not have the details required to complete the forgotten password form then email and include:

  • Your job title
  • Name and full address of your school
  • Unique reference number (URN)
  • DfE number
  • Headteacher's email address with your email.

Secure Access

The Secure Access Portal allows registered users access to the Department for Education's systems which include:

  • S2S
  • Key to Success

Secure Access can be accessed at:

The OCC Performance & Information Team is unable to provide or reset passwords for Secure Access.

As of December 2013 each school has one 'Approver' account for Secure Access. This account allows for the creation of other standard accounts within schools and academies. The Approver can add, edit, remove accounts and reset passwords for their school and can control access to s2s, KtS and COLLECT (where applicable).

COLLECT Access is no longer managed by the DfE's EDD Helpdesk, however should the Approver need a password reset they must use the “Forgotten Username or Password” link or complete the DfE's Secure Access Service Request form to gain access to the site. ( )


This system allows schools to securely transfer pupil level data to the LA and other schools.  S2S can be accessed via Secure Access at:


COLLECT is the DfE Centralised Data Collection and Management System for Education. Schools will use COLLECT to submit the Schools Census and School Workforce Census.  COLLECT can be access via Secure Access at:

Key to Success

The Key to success website provides local authorities and schools with access to individual pupils' records from the National Pupil Database and a range of pupil assessment data. Key to success can be accessed by schools though Secure Access at:

Key to Success basic user notes

NCA Tools

This website will be used throughout the national curriculum assessment cycle for all test administration. NCA Tools can be accessed at:

The OCC Performance & Information Team is unable to provide or reset passwords for NCA Tools.

If you are experiencing problems accessing the site please contact the NCA helpdesk on 0300 303 3013 or email:

Perspective Lite

From summer 2015 performance information data (including guidance for statutory processes such as the school census) will be distributed to schools via a web based system rather than by email. This system is called Perspective Lite and is developed by Angel Solutions in partnership with the NCER.

Log in page:

Perspective Lite Initial Guidance (pdf format, 1.1Mb) 

How to Access Primary School Position Statements on Perspective Lite - July 2017 (pdf format, 466Kb) 

Contact Angel Solutions for technical help including passwords: or phone on 0845 129 7196

Useful links

Performance Tables - Find schools in England and view school performance and characteristics:

Statistical First Releases for All Key Stages:  The Department for Education publishes official statistics on education and children, in accordance with the Code of Practice for Official Statistics. A range of commentary, tables and data can be accessed from these pages:

SIMS Helpdesk contacts

Colleagues with queries about their SIMS system should contact the support desk of their SIMS Support Provider. The LA Performance & Information are unable to help with SIMS related queries.

Capita SIMs

01234 832100

Turn it On


01844 390940



01392 385300

OCC MIS Support Team

RM Integris G2/S2 and SIMS

0845 052 1000

RM Education

RM IntegrisG2 and S2 (Primary and Secondary) and logging a call online

0845 130 2214


020 8695 8077 and logging a call online.