The Employee Assistance Programme (EAP) is a professional, independent service that offers support, guidance and counselling for a wide range of issues and concerns you might have.

The service is confidential, available 24/7/365 and free to you as an employee.

This free and confidential service can also be utilised by your immediate family members*.

Need to talk? What support is available?

We provide emotional and practical support on work and personal issues to support your health and wellbeing.

Call the helpline for a free and confidential life management and personal support service that is available to you 24 hours a day, 365 days a year.

Call the helpline: 0800 882 4102

If you prefer typing over talking, you can access our live chat service via the app and portal at app.pamwellness.co.uk.

Access the app and live chat using your organisation code: Oxford1

Support available

24/7 helpline
Counselling
Legal, financial and debt support
Online and app based wellbeing tools, including mood tracker
Wellness dashboard
Live chat

Topics the service can help with

This list is not exhaustive and the helpline team can deal with other issues as required.

Stress
Anxiety
Relationships
Bereavement
Financial wellbeing
Drug and alcohol abuse
Family conflict
Abuse
Mental health issues
Legal information
Divorce
Caring for relatives
Addiction
Emotional support
Miscarriage
Funeral arrangements
Infertility
Separation
Living with long term illness
Support following an accident
Terminal illness
Retirement planning and support
Trauma care
Understanding the diagnosis

Further information

More questions are answered on the PAM Wellness page.