Supplier self-service delays

Due to high level demand for registration.

Since the launch of Supplier Self-Service as part of on-going work to improve the way we do business with our suppliers, there has been a very high level of demand for registration. This is creating a delay to the process and responses to enquiries.

The IBC are working hard to address these delays and have put in place extra resources to manage outstanding registration requests and enquiries.

How you can help

There are several steps you can take to help resolve these delays more quickly, by:

  • encouraging suppliers that are experiencing delays or issues with registration to go online to raise enquiries directly with the IBC
  • encouraging existing suppliers to register using the link on the Supplier Self-Service webpage. Please do not send this link to new suppliers. They will need to liaise directly with the IBC who will send them a different web link.
  • not raising multiple enquiries for the same supplier/issue.

Once these delays have been addressed, any remaining suppliers will be encouraged to register.

Positive feedback received to date

Despite these early minor delays, there has been very positive feedback from new and existing suppliers who have registered for this service.

Sorry for any inconvenience this may cause.