IBC Web chat

Launching 25 March on our Self-Service

Our Self-Service launched web chat last year across several areas including pay, annual leave and sickness to help provide instant responses to your queries. Due to demand web chat will now be available across areas such as buying goods, using P-cards and invoicing.

Where can I find web chat?

The “need help chat now” icon is available on the following guidance pages (see below). Just click on this icon and you will be able to start your web chat with a member of specialist support within our Self-Service. Advisors can only assist you on the topic of that web page.

New guidance pages being added from 25 March are:

  • Request a new supplier
  • Using a purchasing card
  • Goods receipting
  • Applying for a purchasing card
  • Amending purchasing card details
  • View supplier invoice
  • P-card manage account
  • View purchase order
  • What to consider before raising an order
  • Closing a purchase order
  • Request supplier change

Current guidance pages with web chat facility

  • My sickness
  • Managing team sickness
  • Long term sickness pay report
  • My Leave Requests
  • Family Leave Notify
  • Claiming Overtime
  • My Payslip
  • Enter Time Worked
  • My Timesheet
  • Manage Employee Work Patterns
  • Manage Absence Quotas
  • Manage Tasks
  • My Team
  • Change Employee Pay
  • Allocate Employee Costs
  • Manage Secondments
  • Manage Temporary Contract
  • Make Leaver
  • Forms List
  • Manage Starter
  • Family Leave Notify

Web chat performance stats

Over the first 10 months of web chat being introduced it has totted up some impressive statistics:

  • Over 1,500 web chats received
  • 13 seconds is the average response time to chat
  • 10 min 35 seconds is the average duration of the chat
  • 90 percent average satisfaction.

The next time you need to raise an enquiry, why not look for the “need help chat now” icon and try out web chat for a quick and informative response to your enquiry.