Help with Self-service (IBC)

New arrangements for contacting IBC

Contacting IBC

New arrangements are now in place for contacting self-service (IBC).

In line with Public Health England advice on coronavirus (COVID-19), the IBC telephone service for employees, suppliers and customers has been suspended and replaced with the webchat service and enquiry form. The teams who usually deal with telephone enquiries are being redeployed to maintain levels of service.

Keep up to date

Remember to keep up to date with your workflow in box in self-service and set up substitutes in case you’re away.

Useful contacts

What support do I need? Where do I go?
Instructions on how to complete an HR or finance transaction in Self-service
https://extra.hants.gov.uk/employee and use the search bar to find what you’re looking for
DBS https://ecrbadmin.hants.gov.uk For any problems using the DBS application process e-mail: dbs@hants.gov.uk
Advertising jobs Education Personnel Services (EPS)
02380 383500
Professional HR Support
Help desk
Education Personnel Services (EPS)
02380 383500
Professional Finance Support
Help desk
Education Finance Services (EFS)
Please contact your finance support adviser

Staff needing extra/upgraded access to the new system

If you need upgraded access levels ask your head teacher/manager to request access via the IBC access request form
You can do this by entering the HR tiles, My team, Employee actions or use the help pages - search on Access request and then view the guidance and link to the form

  • School ESS Lite
  • School Role A (Manager – Schools tab includes ‘Pay Invoice’, HR, eForms through the Finance folder, Universal Work List, eStore, Portal reports, ESS)
  • School Role B (Administrator - eForms through the Finance folder, Universal Work List, eStore, Portal reports, ESS)
  • School Role C (Shopper - eStore, Portal reports, ESS)