Help with Self-service (IBC)

Arrangements for contacting IBC

Get instant support with your IBC enquiries

If you have an issue that you are struggling to solve using self-service and online guidance, it takes less than 20 seconds to get touch with Customer Support through webchat.

You can access webchat via contact us and it’s also available on other guidance pages. Click on the orange icon at the bottom right of the screen ‘need help chat now’ to start your webchat. 

webchat logo

Webchat is available 8.30am to 5.00pm, five days a week and there’s a video explaining how it works.

Keep up to date

Remember to keep up to date with your workflow in box in self-service and set up substitutes in case you’re away.

Useful contacts

What support do I need? Where do I go?
Instructions on how to complete an HR or finance transaction in Self-service
https://extra.hants.gov.uk/employee and use the search bar to find what you’re looking for
DBS https://ecrbadmin.hants.gov.uk For any problems using the DBS application process e-mail: dbs@hants.gov.uk
Advertising jobs Education Personnel Services (EPS)
02380 383500
Professional HR Support
Help desk
Education Personnel Services (EPS)
02380 383500
Professional Finance Support
Help desk
Education Finance Services (EFS)
Please contact your finance support adviser

Staff needing extra/upgraded access to the new system

If you need upgraded access levels ask your head teacher/manager to request access via the IBC access request form.
You can do this by entering the HR tiles, My team, Employee actions or use the help pages - search on 'Access request' and then view the guidance and link to the form

  • School Employee Self-Service (ESS) Lite - for all staff to access their pay slips, bank details etc. at home or on the move – wherever you use the internet
  • School Role A (Manager – Schools tab includes ‘Pay Invoice’, HR, eForms through the Finance folder, Universal Work List, eStore, Portal reports, ESS)
  • School Role B (Administrator - eForms through the Finance folder, Universal Work List, eStore, Portal reports, ESS)
  • School Role C (Shopper - eStore, Portal reports, ESS)